We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.
1. Information We Collect
We may collect the following types of information when you use our services:
- Name and email address — we only collect data that is relevant and necessary to provide you with our services.
- Technical and usage data — such as IP address, device type, and browser, collected via analytics tools.
- Behavioural information about your dog — collected during consultation to provide tailored services.
- Payment information — securely processed via Systeme.io's third-party payment partners or via PayPal.
2. How We Use Your Information
We use collected data to:
- Deliver any services you have requested
- Personalise your experience and provide tailored consultations
- Process payments and confirm bookings
- Improve website performance and user experience
- Respond to your enquiries
- Comply with legal or regulatory obligations
We do not sell your data to third parties.
3. Sharing of Information
We do not sell your personal information. We may share data only with:
- Systeme.io — for hosting, email delivery, checkout, and customer management
- Microsoft Clarity — for anonymous recordings of clicks, scrolls, and usage patterns to improve usability
- Google Analytics — for website performance and user behaviour tracking
- Stripe / PayPal — for secure payment processing
- Legal Authorities if required to comply with laws or regulations
These platforms are responsible for their own data protection and operate in compliance with applicable regulations.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Analyse traffic and user behaviour
- Track usage anonymously through tools like Google Analytics and Microsoft Clarity
- Deliver service access through Systeme.io
Cookies are small text files stored on your device. You can manage or disable them through your browser settings at any time. Note that doing so may impact your experience on our site.
5. Data Retention
We retain your personal information only as long as necessary to provide services or comply with legal obligations.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise any of these rights, please contact us at [email protected].